Privacy Policy
This Privacy Policy describes how Jalou-Parfums (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from jalou-parfums.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect, as outlined below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, provide or improve the Services, fulfill any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information Do We Collect?
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
Information that you directly submit to us through our Services may include:
- Contact details – such as your name, address, phone number, and email.
- Order information – such as your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information – such as your username, password, security questions, and other information used for account security.
- Customer support information – such as the information you choose to include in communications with us, for example, when you send a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Your Use of the Services
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested, in order to perform our contract with you.
- When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services and to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and other functions and functionalities relating to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use, in which case Shopify will process your data according to its Privacy Policy and Consumer Privacy Policy.
- Marketing and Advertising. We may use your personal information for marketing and advertising purposes, such as to send marketing and promotional communications by email, SMS, or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in marketing our products under Art. 6, Para. 1 (f) GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, according to Art. 6, Para. 1 (f) GDPR.
- Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you, according to Art. 6, Para. 1 (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use in connection with powering our store with Shopify, please visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and our Services (including remembering your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can set your browser to remove or reject Cookies through your browser controls. Please be aware that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionalities, to not work properly or to become unavailable. Furthermore, blocking Cookies may not completely prevent how we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:
- with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment and shipping).
- with business and marketing partners to provide services to you and market to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
- When you instruct us, request, or otherwise consent to our sharing of certain information with third parties, such as to send you products, or through your use of social media widgets or login integrations, with your consent.
- with our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
We disclose the following categories of personal information and sensitive personal information about users for the purposes stated above in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information".
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
With your consent, we disclose personal information for the purpose of undertaking advertising and marketing activities, as follows.
We have “sold” and “shared” (as those terms are defined in applicable law) personal information in the preceding 12 months for the purpose of undertaking advertising and marketing activities, as follows.
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
User-Generated Content
The Services may enable you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.
We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on these sites. Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details below to request its deletion.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute and apply only in certain circumstances. In some cases, we may refuse your request as permitted by law.
- Right to Access/Information: You may have the right to request access to the personal information we hold about you, including details relating to how we use and share your information.
- Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
- Right to Rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
- Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to direct us not to “sell” or “share” your personal information or to object to the processing of your personal information for purposes considered to be “targeted advertising” as defined in applicable privacy laws. Please note: If you visit our Site with the “Global Privacy Control” opt-out preference signal enabled, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser you use to visit the Site, depending on your location.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of your personal information.
- Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Right to Appeal: If we decline to take action on your request, you may have the right to appeal our decision by replying directly to our denial.
- Manage Communication Preferences: We may send you promotional emails, and you may opt-out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders.
You can exercise these rights as indicated on our Site or by contacting us using the contact details below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details listed below or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of competent data protection supervisory authorities here.
International Users
Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information will also be processed by staff and third-party service providers and partners in these countries.
If we transfer your personal information to countries outside Europe, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts from the relevant UK authority, unless the data transfer is to a country that has been deemed to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us or email us at jalou.parfums@gmail.com or contact us at Wiesbadenbrücke 11, Wilhelmshaven, 26382, DE.
For the purpose of applicable data protection laws, unless explicitly stated otherwise, we are the data controller of your personal information.